I need installation docs for **Real-Time Messenger for WoWonder**

@"mike"#p188 Hello, please check this link https://documentation.kontackt.de

hi vanea, i bought your messenger script maybe year ago . I was busy so i did not install till 10 days ago. i did not use and help ticket in 6 months and now i don t have right. so , I download your document and i start to setup:) i start with pwa. 1- some of files was zero byte length . (some smarty , embera files) i download their latest version and i go on.i did all config. i fill all on form at your website but no application from you. at this step : i need help : 1- Uncaught SyntaxError: '' string literal contains an unescaped line break login.php:11:17337 Uncaught ReferenceError: messengerPage is not defined https://msn.turko.biz/themes/standalone-vy-messenger/javascript/core.js?v=32:35 core.js:35:3 2- VYMS_ASSETS is undefined in any files but it using in assets.html Uncaught ReferenceError: VYMS_ASSETS is not defined and need node application , messenger can not connect backend app: wss://turko.biz:2700/socket.io/?key=163838326425&domain=msn.turko.biz&v=1.54&username=Sistem%20Y%C3%B6neticisi&uid=1&EIO=3&tra i think later will need to ask : your website send a script to me and it install a docker to my server. and i read need mongodb. i install mongodb. any document more detail? thanks.

@"RamazanGeven"#p190 Hello, Please open a support ticket, or see on mongod.org how to install it properly.

@"vaneayoung"#p191 i don t have right for support. i bought early then 6 months. i searched in all files but VYMS_ASSETS is undefined in any files. it using in assets.html

@"RamazanGeven"#p192 You are about the pwa?

I got a error when I install nodejs backend(MSN) in step 8 as below. Do i need to install mongodb. Actually, I didn't use mongodb in my wowonder system. Step 7). Execute the following command: $ chmod +x ./server_1718271283 Step 8). Execute the following command: $ ./server_1718271283 (if you see a green message Server is running on port 2700 , its okay, go forward, if not please contact us) listening on \*:2700 /snapshot/msnplugin.kontackt.de/node_modules/mongodb/lib/utils.js:691 throw error; ^

is it possible that I bought your plugin for wowonder three years ago and there is no way to install it??????? I had one of your helpers do it and it worked but, he screwed up all my passwords and I had to format the server and start all over again.. I need to be able to install it myself also because I could change servers in the future.. can you send me a text file with precise instructions?? why have you never made a video for this?? obviously after the past experience I will no longer give anyone the possibility to enter my vps.. I'm not a newbie but your script server_130292 etc. does not work!!!!

Hello, Please check your ticket.

i have both messenger and livestream installed [upl-image-preview url=https://forum.kontackt.net/assets/files/2025-02-14/1739525841-716587-image.png] but messenger fails I got the error from TypeError: Cannot read property 'db' of undefined at /snapshot/msnplugin.kontackt.de/apps/87086ad0-71d3-4fe6-9933-4b61d46a389b/server_1739453756.js at /snapshot/msnplugin.kontackt.de/node_modules/mongodb/lib/utils.js:688:9

@"ydev"#p256 Hello, It is fails to connect to mongoDB. Please check the credentials or mongod configuration. Regards.

Real-Time Messenger for WoWonder installation

Ko Nyan

Hello,

Still the same. note included server_xxxx file.

vaneayoung

Ko Nyan Hello,

I just did an install for a customer and everythink is working fine, it seems you are doing something wrong. Please look closely.

Ko Nyan

Hello,

The problem is when I choose Nodejs version 22, the serve_xxxx file is not included. Nodesj 16 and Nodejs 18 is no issue.

Thakns

vaneayoung

Ko Nyan Thanks for reporting this, please use node 18 even if you have 22 installed in your server it must work.

Ko Nyan

ok. i will try with nodejs 18.

thanks

Ko Nyan

It was worked with nodejs 18. But, I having ICE server error. And, I didn't find "messenger_iceserver" table in your mysql file.

[2025-03-17 05:43:45.008] W [DQICETmout:13] ICE | ice_port.cpp:527 | Agent [Unknow, 2] has expired

[2025-03-17 05:43:38.007] E [DQICETmout:13] PushProvider | provider.cpp:101 | 101 channel to be deleted cannot be found

vaneayoung

Ko Nyan For the new release the ice servers are not requrired.

Ko Nyan

I see. Thanks.

I have a audio output issue. User doesn't hear voice for both audio and video call .

vaneayoung

Ko Nyan Please open a support ticket.

Ko Nyan

Thanks. I will check my Nginx loadbalancer first, my wowonder app server is behind Nginx LB.

I though that the issue happening on Nginx LB.

Ko Nyan

{code: 501, message: 'Connection with low-latency(OME) server failed.', reason: 'WebSocket connection failed.', error: 'Cannot create offer'}

• • code
:
501
error
I have solved first error. But, still facing below error. I think that this error is ovenmediaengine error.

"Cannot create offer"
message
:
"Connection with low-latency(OME) server failed."
reason
:
"WebSocket connection failed."

vaneayoung

Ko Nyan Please open a support ticket.

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